Answer every customer, even at 3 a.m.
Price, delivery, payment, returns. Your bot answers in your customer's language, from your own shop rules, so you can spend your time on orders.
Questions it answers for you
- How much is it?
- How do I order?
- Do you deliver to my city?
- How long does delivery take?
- Can I pay with card or TON?
- Can I return it?
- Where can I see everything?
Set it up in three steps
Create your bot
Open @HelpCenterBot, tap Create my help bot and pick your shop channel or group. On a phone it takes one tap; on desktop, @HelpCenterBot walks you through @BotFather instead.
Teach it your shop rules
In 📝 FAQ, pick the Shop / orders template and fill in prices, delivery, payment and returns. Or forward your pinned post or price list with 📨 Import. You check the draft before it's saved.
Send customers to it
Pin the post from 📣 Tell your members and put the bot's link in your bio and catalog posts.
Questions about this
Can customers place orders through the bot?
Not directly. It explains how to order (for example “send the product name and your city to @your_shop”), and any question it can't answer comes to you with the customer's name.
I have many products. Will they fit?
Your FAQ can hold up to 10,000 characters. Put in the questions people really ask and your main prices, and link to your catalog channel for the full list.
Will customers see HelpCenter branding?
On the free plan a short HelpCenter line appears under answers. Pro, coming soon, removes it.
Give your members a faster answer, starting today.
Free to start. About two minutes inside Telegram.